Remember my post in the month of November when I ranted and raved about the company which is famous for gourmet foods? I had sent a package of food through the Mackenzie/Chesapeake Bay company to a friend who lives in California. Due to the inefficiency and arrogance or what have you of the employees the order was not delivered, and finally after sending the managers emails I had finally received a mail from them and was told that the package would be delivered on Saturday, two days after thanksgiving. And I was told that because of the nuisance and inconvenience I suffered, I would be given a 20% discount on my next purchase. This same scenario had occurred in 2018, when I sent a cake to the same friend for his birthday, which never reached him.
Well guess what? On Thursday, I received a letter of apology from the President and CEO of the company. She was apologetic for what I went through, and assured me that it was not an intentional mishap.
Because she was courteous enough to apologize, I thanked her for the hand written letter, and told her I was sure it was not intentional, but I informed her that it was most certainly inefficient of the employees and the company to let a food package be in the warehouse for two weeks, while I was calling every day to check on it!
Anyway, along with the letter, she sent this vacuum sealed gingerbread sleigh filled with cookies. Very pretty.
So, am I going to order stuff from them again? Like the saying goes, “You hurt me once, you are a fool, you hurt me twice, I am the fool” and I say, you hurt me thrice, I will be the stupid woman who has no shame. ( but there is not going to be thrice anyway!)
Just thought I would share this with my readers.