So, a couple of weeks back, I received an alert from my credit card company. It asked me, “Did you authorize this transaction?” Below this sentence was a box which said,
Xoom (not Zoom) for $440 to be transferred overseas?
Next to this box there were two other boxes, with “Yes” and “NO” in bold letters.
Of course I immediately clicked on the “No” box. I was upset that I would even get that kind of alert. I had the card with me the whole time.
Later that same week I went to the FED EX office to mail a box to my nephew in Florida. I gave the lady my card. She said, “Doc, our machine is acting funny all day long for a couple of days. It is not taking your card.” I gave her another card and that went through right away. I mumbled to myself that I should call my card company, and check that out. Again she told me it was the error of the machine there and not my card. That evening I called the credit card company to let them know that FED EX had problem with my card.
After listening to the electronic message about how busy the reps were and about the load of calls and because of Covid status etc. I was told that my waiting period would be over an hour. I wasn’t going to wait for that long, but accepted that someone would return my call in an hour. They had the number. The call never did come through. I had a strange gnawing sensation in the pit of my stomach the whole night. The next evening I called the 800 number again. And again I got the same message about an hour’s delay. SO again I gave my number and waited. This time a wonderful lady called back.
My card was compromised.
The company had not declined just the FEDEX charges from that morning, but also, charges of a pizza parlor for $85, A Grub Hub or Hub Grub place for 170, a children’s clothing store for over 250 dollars and a couple of other stores including Lyft, everything totaling to almost one thousand dollars. My jaw dropped.
I was so happy that the credit card company was vigilant enough to identify the fraud and take care of the situation. She walked me through a lot of sophisticated steps, which this old brain of mine could never have done by itself. I received a new card yesterday.
Meanwhile because I was super anxious and wanted to know if the password was right I tried getting into the web page, making mistakes by using capital letters, or misspelling the user ID, and got locked out. So I had to call them last night and again this morning to get the thing done right. (Matt, why are you not here when I need you most? 😉 Why are you so far away in Canada? ) After that I went to my cell phone company locally to get my Apple account updated, because it was a recurring charge from them and they had tried to use my old card and were denied.
So now, I think, everything is finally taken care of. I sure hope to God I am right. I have had such an anxious time these past few days. See, I really dislike using my credit card. I would rather pay everything with a check or give cash. Now, more so than ever.
Learnt a lesson I did!!