DISGUST.

What is on my mind, is Mackenzie Limited and their sister company Chesapeake Bay. It is a gourmet food company from where I have ordered some things over the past several years. on the 14th of November I placed two orders with them, one for my home and another for a friend living in Palm Desert California. Both orders were placed on the same day at the same time, and I was told that the orders would reach the destinations by the end of the week in time for Thanksgiving. I received my order on the 22nd, which was a Sunday. So I was sure my friend would also have got it the same day. Well he didn’t.

I called the company and asked what happened. the girl said that there was a problem at the warehouse but it would be shipped soon and should be received before thanksgiving. She was not a friendly person. I called the next day in the morning and was told that the order was still in the ware house and would be shipped that day. That same evening I called again. A very pleasant lady whose name was Jacqueline talked to me at length. Was very sorry that the order had not been delivered and said that she would inform the supervisor and was sure I would get an email from them.

No email came. Today (eleven days after I had placed the order) I called them again around 10:30 a m. A grouchy man named Willam talked to me. He was so bored in his attitude and just kept saying, well the corporate people are in charge of all the delays. On repeated asking, he finally he gave me an email address. I sent a scathing letter full of disgust and told them how disappointed I was with them. And all this time, my poor friend has not heard a word from them. A day’s delay, even a two day delay can be overlooked. But eleven days, and the order is still in the ware house?

I got an answer from the company. The first mail said that they had received my complaint and an answer will be coming in two business days. Within an hour I received another mail saying that they are very sorry that this happened, and that they will have the order reach Palm Desert on Saturday. Because of the inconvenience , they would give me a 20% discount on my next order. I wrote back and said that they can keep their 20% discount, and that I am not jumping up and down with that windfall, because I would NEVER EVER order anything from them again.

So much for a supposedly well established company of Owen Mills Maryland. Shame on them. I hope every one reads this and shuns them. Cannot tell you how disgusted I am with their Customer SERVICE, and their arrogance! My poor friend will be having some left over soup and crackers for thanksgiving. You can just imagine how disgusted I am!

About Zakiah

I write poetry and some fiction, have a book that was published in 2012. . . Stray Thoughts/Winged Words. I have four grandchildren, ages 16 and half to almost 16 months. I love the ocean, and grew up along the Indian Ocean in South India. I am a retired physician. Don't know much else to say. Thanks for reading. That has been my profile for so many years. My daughter Saadia a great poet and story teller, has two sons; the oldest grandson is now 21 years old, doing architectural engineering at Missouri S&T in Rolla MO. His younger brother is almost 16 and taking driving lessons seriously and is in High School. The other two grandsons, children of my son Sayeed, are 9 and 5. I have recently published another book titled Gulistan, A home of Flowers. It has stories and memories of my childhood and of a distant land which I still consider as my HOME., even though I have lived here in the US for more than fifty years. Hope to see you on my blog.
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7 Responses to DISGUST.

  1. murisopsis says:

    With all the businesses scrambling to retain customers during the pandemic, you would think they would be much better at customer service… So sorry for your friend. No one should eat leftover anything especially soup on Thanksgiving!!!

  2. Oh gee…. sorry to hear about this. I know it’s tough to do business during the pandemic. But they could have handled this a lot better. They should have systems and processes in place to track orders that haven’t been shipped or are delayed.

  3. Oh, gosh! 😦 😠 You have every right to be angry and frustrated! This is awful! 😦
    I feel bad for you and for the friend you were doing such a beautiful generous gesture for!
    With businesses needing business these days they should do everything to make sure they are doing all the right things for their customers.
    May your friend have a Happy Thanksgiving…even if he celebrates officially on another day…hoping your gift will arrive on Friday or Saturday.
    And I hope you can take some deep breaths and enjoy your Thanksgiving Day!
    (((HUGS)))

  4. mrswrangler says:

    I am having an similar experience with a company I bought something from in October. One item is not here and they are not wanting to refund me.

  5. Rupali says:

    I know nothing about these companies and their product but may be they were really busy with orders especially during pandemic. The way different people replies is personal, some are kind and some are simply doing a job beacause they couldn’t find anything better. These people are not interested in what so ever.

    I feel sorry for you but very sad for your friend. Oh gosh, I can’t imagine. We call it “kismat”.

  6. I am sorry to read this, Zakiah, and I understand your anger. This not correct at all from this company.
    Love ❤
    Michel

  7. That is awful. I understand your disgust and anger. It seems like the company would be doing so much much..Will pass this info on. Love and hugs.

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